Poop Wranglers – Terms of Service & Liability Waiver

⸻

1. Client Responsibilities

The client agrees to:

• Maintain safe, clear, and unobstructed access to the service area at all scheduled service times.
  
  

• If access is blocked (including but not limited to locked gates, unsafe conditions, loose animals, obstructions, or hazards), the visit will be skipped and charged as a completed service.
  
  

• Notify Poop Wranglers of any changes in pet count, yard conditions, or access prior to service.
  
  

• Ensure all balances are paid in accordance with Sections 2 and 14.
  
  

⸻

2. Payments & Account Status

• All balances are due on the 1st of each month.
  
  

• If payment is not received by the scheduled service day, the account will be placed on hold, and service will pause until payment is made.
  
  

• Missed cleanups due to non-payment are not credited, refunded, or rescheduled.
  
  

• Billing periods already started remain payable regardless of service pause.
  
  

• Service resumes only once the account returns to good standing.
  
  

⸻

3. Weather & Route Disruptions

• Inclement weather, hazardous conditions, or unsafe access may prevent service.
  
  

• When service is skipped for these reasons, Poop Wranglers will perform a Double-Duty Cleanup at the next scheduled visit, unless service has been paused for non-payment.
  
  

• Definition of Double-Duty Cleanup:
  A Double-Duty Cleanup consists of up to twice the normal service time and effort, intended to remove accumulated pet waste and restore the yard to standard recurring-service condition. Double-Duty Cleanup does not guarantee perfection, unlimited labor, unlimited waste removal, or restoration beyond normal service standards.
  
  

• No refunds or credits will be issued unless Poop Wranglers determines the Double-Duty Cleanup cannot reasonably be completed at the next visit.
  
  

⸻

4. Holidays

If service falls on the following holidays: New Year’s Day, Easter, Independence Day, Thanksgiving, Christmas Eve, or Christmas Day:

• Service will be skipped and a Double-Duty Cleanup will be performed at the next scheduled visit.
  
  

• No credits or refunds will be issued.
  
  

⸻

5. Pet Safety & Handling

• All dogs must be secured indoors or fully restrained during service.
  
  

• If a dog is loose upon arrival or becomes loose during service, the visit will be skipped and charged.
  
  

• Poop Wranglers may immediately discontinue service if a dog enters the yard during cleanup.
  
  

⸻

6. Waste Removal & Limitations

• Poop Wranglers does not haul away dog waste.
  
  

• Waste is bagged and placed in the client’s designated bin or pre-approved area.
  
  

• While reasonable efforts are made, 100% removal is not guaranteed due to fragmentation, visibility limits, or environmental conditions.
  
  

⸻

7. Water Hose, Spigot & Treatment Usage

By receiving service, the client authorizes Poop Wranglers to:

• Use the client’s outdoor water source and hose for reasonable, incidental service purposes.
  
  

• Operate sanitizer or deodorizer equipment when such services are selected.
  
  

Water usage is limited to commercially reasonable amounts. Poop Wranglers is not responsible for utility costs, water pressure issues, leaks, pre-existing defects, or damage arising from client-supplied equipment.

⸻

8. Temporary Pauses

• Temporary service pauses must be requested before the scheduled service day.
  
  

• Failure to provide notice results in the visit being charged.
  
  

⸻

9. Property Condition & Liability

Poop Wranglers is not responsible for:

• Damage caused by normal access.
  
  

• Pre-existing damage or hazards.
  
  

• Limited visibility due to grass, debris, mud, or terrain.
  
  

• Pet injury or escape caused by faulty gates, fences, or latches.
  
  

The client is responsible for maintaining a safe working environment.

⸻

10. Service Changes, Fees & Promotions

• Fees and service terms may change.
  
  

• Clients will receive at least two (2) weeks’ notice of price changes.
  
  

⸻

11. Service Termination

• Either party may terminate service with written notice.
  
  

• All outstanding balances are due within 15 days.
  
  

• Charges for services already billed or rendered remain payable.
  
  

• Completed services are non-refundable.
  
  

⸻

12. Agreement to Terms

Initiating or continuing service constitutes acceptance of all terms herein.

⸻

13. Recurring Billing & Subscription

• Services renew automatically until canceled in writing.
  
  

• Fees may be billed in advance.
  
  

• Client authorizes recurring charges.
  
  

• Failed payments may result in retries, late fees, or service pause.
  
  

⸻

14. Late Fees & Delinquent Accounts

1. Invoices due on the 1st
   
   

2. $10 late fee added on the 3rd
   
   

3. Service paused on the 7th
   
   

4. Missed services due to non-payment are not credited
   Unpaid balances may be sent to collections after 30 days. Client is responsible for collection costs.
   
   

⸻

15. Property Photo Permission

Client grants permission for non-invasive photos of exterior service areas for documentation, training, proof of service, liability protection, and marketing. Determination of whether a property is identifiable is at Poop Wranglers’ reasonable discretion. No interior photos are taken.

⸻

16. Hazardous Conditions & Technician Safety

Service may be skipped due to hazards including but not limited to:

• Loose or aggressive animals
  
  

• Flooding, mud, debris
  
  

• Insects, wildlife, carcasses
  
  

Skipped visits are charged and may qualify for Double-Duty Cleanup unless service is paused.

⸻

17. Excessive Waste Policy

• Standard services typically use:
  
  

  • 1–2 standard 13-gallon bags (weekly/twice weekly)
    
    

  • 3–4 standard 13-gallon bags (monthly/twice monthly)
    
    

• “Consistently” means two or more consecutive visits exceeding standard limits.
  
  

• A $10 Excess Waste Fee applies per qualifying visit.
  
  

• Measurement and determination are at Poop Wranglers’ reasonable discretion.

Definition of Full Bag

For service consistency and operational safety, Poop Wranglers defines a “full bag” based on capacity of the collection equipment, not the maximum volume of the trash liner itself.

Poop Wranglers utilizes a standard dustpan-and-bag collection system. Although a 13-gallon trash liner is used, the dustpan determines usable capacity. Once the dustpan is filled to capacity, the bag is considered full, regardless of remaining unused space in the liner.

This standard ensures:

• Safe lifting and handling
  
  

• Efficient route completion
  
  

• Consistent service across all properties
  
  

Any waste exceeding this defined capacity may be subject to additional bag charges or Excess Waste fees, as outlined elsewhere in this Agreement.

⸻

18. Lawn & Environmental Conditions

Incomplete service may result from overgrowth, leaves, snow, ice, mud, or landscaping obstructions. Yard maintenance is the client’s responsibility.

⸻

19. Route Priority & Scheduling

• Service days are fixed weekly.
  
  

• Day-of changes are not accommodated.
  
  

• Routes may change as needed. Notification requests may be noted but are not guaranteed.
  
  

⸻

20. Service Guarantee

Poop Wranglers guarantees reasonable-effort service, not perfection.

⸻

21. Indemnification

Client agrees to indemnify and hold harmless Poop Wranglers from claims arising from client-controlled property conditions, pets, access issues, or hazards, excluding Poop Wranglers’ gross negligence or intentional misconduct.

⸻

22. RELEASE OF LIABILITY & ASSUMPTION OF RISK

22. RELEASE OF LIABILITY & ASSUMPTION OF RISK AGREEMENT PLEASE READ CAREFULLY. BY USING POOP WRANGLERS’ SERVICES, YOU ARE WAIVING CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE FOR ORDINARY NEGLIGENCE. 22.1 Assumption of Risk Client voluntarily assumes all risks inherent in dog waste removal services, including risks of: • Bodily injury • Pet escape, illness, or injury • Damage to personal property or landscaping • Environmental hazards (insects, wildlife, yard conditions) • Use of the client’s water hose, spigot, or equipment • Technician access to outdoor areas 22.2 Release & Waiver of Liability To the fullest extent permitted by Texas law, the client waives and releases Poop Wranglers LLC from all claims, damages, injuries, losses, or causes of action arising from ordinary negligence, including injuries, property damage, financial loss, or death. 22.3 Limitations of Waiver This agreement does not waive claims based on gross negligence, reckless conduct, or intentional wrongdoing. 22.4 Indemnification Client agrees to indemnify and hold harmless Poop Wranglers from all claims arising from: • Property hazards • Loose or aggressive animals • Failure to secure gates/fences • Misrepresentation of pet count • Injuries to pets, visitors, or third parties • Any claim related to client property conditions 22.5 Consideration Client acknowledges that agreeing to this waiver is a condition of receiving service. 22.6 Acknowledgment of Understanding Client affirms that they: • Have read and understand this release • Voluntarily agree to its terms • Understand they are giving up legal rights, including the right to sue for ordinary negligence.

⸻

23. Right to Refuse or Discontinue Service

Poop Wranglers may refuse, suspend, or terminate service in good-faith professional judgment for safety, operational, payment, or compliance concerns. Termination does not waive payment obligations for billed or completed services.

⸻

24. Governing Law, Venue & Dispute Resolution

This agreement is governed by Texas law. Venue lies exclusively in the county where Poop Wranglers is headquartered. Any dispute shall be resolved through binding arbitration, except matters eligible for Texas small-claims court.

⸻

25. Attorney’s Fees

The prevailing party in any dispute is entitled to recover reasonable attorney’s fees and costs.