Poop Wranglers – Terms of Service & Liability Waiver
1. Client Responsibilities
The client agrees to:
Maintain safe, clear, and unobstructed access to the service area at all scheduled service times.
Blocked access (including locked gates, unsafe conditions, loose animals, obstructions, or hazards) will result in the visit being skipped and charged as completed.
Notify Poop Wranglers of any changes in pet count, yard conditions, or access prior to service.
Ensure all balances are paid in accordance with Sections 2 and 14.
2. Payments & Account Status
All balances are due on the 1st of each month.
If payment is not received by the scheduled service day, the account will be placed on hold and service paused.
Missed cleanups due to non-payment are not credited, refunded, or rescheduled.
Billing periods already started remain payable regardless of service pause.
Service resumes only once the account returns to good standing.
3. Weather & Route Disruptions
Service may be prevented due to inclement weather, hazardous conditions, or unsafe access.
When service is skipped for these reasons, Poop Wranglers will perform a Double-Duty Cleanup at the next scheduled visit, unless service is paused for non-payment.
Double-Duty Cleanup Definition:
A Double-Duty Cleanup consists of up to twice the normal service time and effort to remove accumulated pet waste and restore the yard to standard recurring-service condition.
Does not guarantee perfection
Does not include unlimited labor or waste removal
Does not exceed normal service standards
No refunds or credits will be issued unless Poop Wranglers determines the Double-Duty Cleanup cannot reasonably be completed.
4. Holidays
If service falls on the following holidays:
New Year’s Day
Easter
Independence Day
Thanksgiving
Christmas Eve
Christmas Day
Service will be skipped and a Double-Duty Cleanup performed at the next visit.
No credits or refunds will be issued.
5. Pet Safety & Handling
All dogs must be secured indoors or fully restrained during service.
If a dog is loose upon arrival or becomes loose during service, the visit will be skipped and charged.
Poop Wranglers may immediately discontinue service if a dog enters the yard during cleanup.
6. Waste Removal & Limitations
Poop Wranglers does not haul away dog waste.
Waste is bagged and placed in the client’s designated bin or pre-approved area.
100% removal is not guaranteed due to fragmentation, visibility limits, or environmental conditions.
7. Water Hose, Spigot & Treatment Usage
By receiving service, the client authorizes Poop Wranglers to:
Use the client’s outdoor water source and hose for reasonable, incidental service purposes
Operate sanitizer or deodorizer equipment when such services are selected
Water usage is limited to commercially reasonable amounts. Poop Wranglers is not responsible for utility costs, pressure issues, leaks, pre-existing defects, or damage from client-supplied equipment.
8. Temporary Pauses
Temporary service pauses must be requested before the scheduled service day.
Failure to provide notice results in the visit being charged as completed.
9. Property Condition & Liability
Poop Wranglers is not responsible for:
Damage caused by normal access
Pre-existing damage or hazards
Limited visibility due to grass, debris, mud, or terrain
Pet injury or escape caused by faulty gates, fences, or latches
The client is responsible for maintaining a safe working environment.
10. Service Changes, Fees & Promotions
Fees and service terms may change.
Clients will receive at least two (2) weeks’ notice of price changes.
11. Service Termination
Either party may terminate service with written notice.
All outstanding balances are due within 15 days.
Charges for services already billed or rendered remain payable.
Completed services are non-refundable.
12. Agreement to Terms
Initiating or continuing service constitutes acceptance of all terms herein.
13. Recurring Billing & Subscription
Services renew automatically until canceled in writing.
Fees may be billed in advance.
Client authorizes recurring charges.
Failed payments may result in retries, late fees, or service pause.
14. Late Fees & Delinquent Accounts
Invoices due on the 1st
$10 late fee added on the 3rd
Service paused on the 7th
Missed services due to non-payment are not credited.
Unpaid balances may be sent to collections after 30 days. Client is responsible for collection costs.
15. Property Photo Permission
Client grants permission for non-invasive exterior photos for documentation, training, proof of service, liability protection, and marketing. No interior photos are taken.
16. Hazardous Conditions & Technician Safety
Service may be skipped due to hazards including:
Loose or aggressive animals
Flooding, mud, debris
Insects, wildlife, carcasses
Skipped visits are charged and may qualify for Double-Duty Cleanup unless service is paused.
17. Excessive Waste Policy
Typical waste volume:
1–2 bags (weekly / twice weekly)
3–4 bags (monthly / twice monthly)
“Consistently” means two or more consecutive visits exceeding standard limits.
A $10 Excess Waste Fee applies per qualifying visit.
Definition of a Full Bag:
A bag is considered full once the dustpan reaches capacity, regardless of remaining liner space. This ensures:
Safe lifting
Efficient routing
Consistent service standards
18. Lawn & Environmental Conditions
Incomplete service may result from overgrowth, leaves, snow, ice, mud, or landscaping obstructions. Yard maintenance is the client’s responsibility.
19. Route Priority & Scheduling
Service days are fixed weekly.
Day-of changes are not accommodated.
Routes may change as needed; notification requests are not guaranteed.
20. Service Guarantee
Poop Wranglers guarantees reasonable-effort service, not perfection.
21. Indemnification
Client agrees to indemnify and hold harmless Poop Wranglers from claims arising from client-controlled property conditions, pets, access issues, or hazards, excluding gross negligence or intentional misconduct.
22. RELEASE OF LIABILITY & ASSUMPTION OF RISK
PLEASE READ CAREFULLY. BY USING POOP WRANGLERS’ SERVICES, YOU ARE WAIVING CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE FOR ORDINARY NEGLIGENCE.
The client voluntarily assumes all risks inherent in dog waste removal services and releases Poop Wranglers LLC from liability to the fullest extent permitted by Texas law, excluding gross negligence or intentional misconduct.
23. Right to Refuse or Discontinue Service
Poop Wranglers may refuse, suspend, or terminate service for safety, operational, payment, or compliance concerns.
24. SMS Carrier Disclaimer
Wireless carriers are not liable for delayed, undelivered, or misdirected messages.
Message delivery depends on the wireless carrier and is outside the control of Poop Wranglers. Message frequency may vary. Message and data rates may apply.
24.1 Description of SMS Use Cases
By providing a phone number and opting in, users may receive SMS messages from Poop Wranglers that include, but are not limited to:
• Appointment confirmations and reminders
• “On the way” arrival notifications
• Schedule changes or service updates
• Billing, payment, or account-related notices
• Customer support communications
• Occasional promotional or informational messages related to services
Message frequency may vary. Message and data rates may apply.
24.2 SMS Opt-Out Instructions
Users may opt out of SMS communications at any time.
To stop receiving text messages, reply **STOP** or **UNSUBSCRIBE** to any SMS message from Poop Wranglers.
After opting out, users will no longer receive SMS messages unless they re-enroll. For assistance, users may reply **HELP** or contact Poop Wranglers through the customer support contact information provided in these Terms.
25. Age Restriction (18+)
You must be at least eighteen (18) years of age to use Poop Wranglers’ services or consent to receive SMS communications.
26. Governing Law & Dispute Resolution
This agreement is governed by Texas law. Venue lies in the county where Poop Wranglers is headquartered. Disputes shall be resolved through binding arbitration, except matters eligible for Texas small-claims court.
27. Attorney’s Fees
The prevailing party in any dispute is entitled to recover reasonable attorney’s fees and costs.